Product Support

It is our business to help you get the most out of all your equipment. This commitment to customer service excellence means that we will get the parts you need in your hands when you need them.

Since 1968, one mission has guided our company’s growth and progress: to create value for our customers, employees, shareholders and suppliers.It also means that Thompson Lift Truck Company provides a comprehensive array of services, from planned maintenance to total maintenance and repair contracts. You get everything you need in one place. Our fleet of service trucks blankets our territory to make sure Thompson can respond quickly to your service issues.

Most of all, we pride ourselves on our quality service and well trained expert technicians. Our technicians are factory trained to service and support all our products, from heavy and compact equipment to agriculture, truck engines, power systems and rentals.

Thompson Lift Truck Company is one of the few companies with its own fluid analysis lab.

Using our scheduled oil sampling service, you can plan downtime for repairs when it’s best for you – while dramatically increasing accuracy in predicting engine and parts failures.

With our Total Maintenance and Repair Plans, we manage your fleet while you manage your business. Better still, we can reduce your overall maintenance and repair costs by an average of 15% – even if you have an in-house service department.

Fleet Management Services

Low material handling costs begin with good cost management. We can provide you with monthly or quarterly reports analyzing factors ranging from cost-per-hour and safety items in need of repair to abuse-related repairs. We also can advise you on the best times to repair, replace or relocate your equipment – giving you the solid data and advice you need to improve returns on your fleet investment.